SMS Messaging Guidelines

1. Purpose

These SMS Messaging Guidelines are established to ensure compliance with applicable laws, regulations, and best practices when sending SMS messages on behalf of Mama's Pizza.

2. Consent

• We will only send SMS messages to recipients who have provided explicit consent to receive them.
• Consent records will be maintained and regularly audited for compliance.

3. Message Content

• SMS messages will contain clear and concise information.
• Messages will identify the sender.
• We will avoid using misleading or deceptive content in SMS messages.

4. Frequency

• SMS messages will be sent at a reasonable frequency.
• Recipients will have the option to opt-out at any time, and their preferences will be respected.

5. Compliance with Regulations

• All SMS messages will comply with relevant data protection and privacy regulations, such as GDPR, CAN-SPAM, and TCPA.
• We will maintain records of all SMS communications as required by law.

6. Opt-Out Mechanism

• An opt-out mechanism, such as replying with "STOP" or a similar keyword, will be provided in each SMS message.
• Opt-out requests will be promptly honored, and recipients will not receive further messages.

7. Data Security

• We will protect recipient data and maintain it securely.
• Any third-party SMS service providers will adhere to strict data security standards.

8. Message Delivery Times

• SMS messages will be sent during reasonable hours and in accordance with local regulations.

9. Training and Compliance

• Employees involved in sending SMS messages will receive training on these guidelines and relevant regulations.
• Regular audits and assessments will be conducted to ensure compliance.

10. Reporting and Feedback

• Recipients will be encouraged to provide feedback or report issues with SMS messages.
• Complaints will be addressed promptly and investigated as needed.

11. Review and Updates

• These guidelines will be reviewed periodically to ensure ongoing compliance with changing regulations and industry best practices.

By adhering to these SMS Messaging Guidelines, Mama's Pizza is committed to maintaining the highest standards of compliance and respecting the privacy and preferences of SMS recipients.

Mama's Pizza 817-870-2571